MGH Department of Radiology - Image Service Center

For your convenience, the following information is a brief overview of the general guidelines of the Image Service Center (ISC). This is intended as a quick reference to basic operations to help facilitate outpatient film requests. Please refer to the "Department of Radiology Policy and Procedures for the Radiology Image Service Center" manual.

REQUEST OR VIEW IMAGES
HOURS OF OPERATION
FILM LOANS TO PHYSICIANS
LIST REQUESTS
FILM COPIES
LEGAL REQUESTS
CONTACTS AND PHONE NUMBERS

REQUEST OR VIEW IMAGES

On-Line – Any number of requests may be ordered on the ISC website at www.massgeneralimaging.org. Click on the order film icon, complete form, and submit. Your order will have a reference number. Use this number when calling for information on your order.

Phone – Urgent requests and single patient requests may be made at 726-1798.

Fax – Any number of requests may be faxed to 724-0264.

AMICAS/CAS - Images are available for viewing on AMICAS for a period of three weeks. Please request images to move from archive to AMICAS in the same manner as non-digital studies.

Clinical Application Suite (CAS) combines clinical information as well as archived images.

HOURS OF OPERATION

On Line – Monday – Friday 8:00 am – 5:00 pm
Image Service Center – Monday – Friday 8:00 am – 6:00 pm
Emergency Pager - 34131

FILM LOANS TO PHYSICIANS

A signed release form must be completed before any images may be released outside of MGH.

Original Images are loaned out for a 30-day period and must be returned to the ISC in the Blake Sub-Basement.

Images may be picked up at the ISC, located in the Blake Sub-Basement, or may be mailed to a healthcare facility via 1st class mail. Other arrangements may be mailed to expedite delivery at the expense of the requestor.

LIST REQUESTS

The ISC order form must be fully completed before images may be obtained.

The form must be submitted a minimum of 24 working hours for the request to be completed in a timely manner.

Emergency OR requests will supercede any clinical or conference list. OR requests that include the scheduled OR date will supercede all other OR requests.

An Image Service Representative will notify the requestor when the list has been completed and is ready for pick up.

FILM COPIES

Call for cost.

LEGAL REQUESTS

Any legal request must be submitted by calling (617) 726-3072.

CONTACTS AND PHONE NUMBERS

Main Number for All Requests	726-1798
Internal List Information Line	724-0207
Fax Line	724-0264
Legal Request Line	726-3072
Supervisor	724-3811
Manager Clinical Support Services	726-1779
Operations Manager Clinical Support Services	726-3066
Director of Clinical Support Services	724-1059

Please note:

The ISC does not deliver or pick up films.
Outside studies are not kept or accepted in the ISC.