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The Image Service Center (ISC) is committed to providing hard copy films and digital images to physicians, physician offices, and patients in a timely and efficient manner. Our core policies and procedures (and a few helpful hints) are outlined below.OUR STAFF
TIPS FOR SECRETARIES / OFFICE SUPPORT STAFF
FILM LOANS TO MGH DOCTORS & AFFILIATES
FILM LOANS TO PATIENTS
COPIES OF IMAGES
VIEWING DIGITAL IMAGES ON-LINE USING CAS
FILM RETURNS
OUTSIDE FILMS
REPORTS
FILMS FOR ATTORNEYS
REQUESTS FOR OUTSIDE FILMS TO BE READ
HOURS OF OPERATION
OUR STAFF
|
Barbara Hubley |
Beverley Cunningham Manager, Clinical Support Services Fanny Lopez Supervisor, Image Service Center |
TIPS FOR SECRETARIES /SUPPORT STAFF REQUESTING FILMS
1. Print or type requests/lists legibly.
2. Include MRN and the physician you are signing out films for.
3. Designate contact person with name and phone number.
4. Clearly indicate date/time needed by
5. List type of film or study; MRI, CT etc.
6. The ISC does not provide delivery or pick-up for films or Master Folders.
7. Films from outside institutions are not accepted or stored in the ISC and need to be returned to the organization that produced them.
8. Requests not following the above guidelines cannot be guaranteed to meet requested deadlines.
FILM LOANS TO MGH DOCTORS AND AFFILIATES
- Call X6-1798 for 1 or 2 requests
- Requests for 3 or more films OR CDs must be received via our internal website. Drop off lists will not be accepted in the Blake. All areas will need
to fax or use on-line web page ordering - Include MRN, pt. name, date and type of study, MD for loan, return call # and contact person. ISC list forms are available in the Blake SubBasement
- Arrange for pick-up when notified of completion of request
- We require films returned within 24 hours to assure global availability
FILM LOANS TO PATIENTS
In compliance with MGH and the Dept. of Radiology/ISC policy, the patient’s original radiographic images/studies are not released to the patient for his/her personal use. The original radiographic images/studies are the property of Massachusetts General Hospital. However, the original radiographic images/studies may be released to the patient to hand carry or send to his/her non-affiliated MGH physician or healthcare facility.
The customer/patient must provide the Department of Radiology/ISC with the name and address of the physician or the healthcare facility where the radiographic images are designated. This may be done by mail, or fax, (617) 724-0264. If requesting in person the form, "Authorization for Furnishing Medical Images to Third Parties" must be signed.
Films are sent 1st class. For faster delivery we will send films by FedEx if provided with a credit card or Fed Ex account number. To help us provide optimum service, please call ahead. All original films loaned to patients to take to their physicians must be returned to the ISC within 30 days. Copies do not need to be returned.
COPIES OF IMAGES
For a fee, the patient can receive copies of their images. MRI, CT and PET studies are $40 per study. All others are $15 per study. *Payment must be received before copies can be made. We accept cash, checks, and money orders. Checks should be made out to Massachusetts General Hospital. A receipt will be given upon request. Please call ahead for copies of images since the process can take as long as an hour or more depending on the number of requests received.
(*CD's - the preferred method - contain images as well as reports - available for $15.00)
VIEWING DIGITAL IMAGES ON-LINE USING CAS
As of December 14, 1998 CT’s are no longer routinely printed. Rather, they may be viewed on a PACS workstation or on a PC which has Clinical Applications Suite or CAS software installed. CAS is a results reporting application and includes the ability to view images at the desktop. Images may be printed to paper from a properly outfitted workstation. CAS is accessible on all Partners Win 95 workstations to those with the proper password and authorization. This new, exciting tool can be viewed in the ISC. For information on hardware requirements or for installation and training, please contact Brian Murphy at beeper 30581.
FILM RETURNS
Film loans to MGH physicians or physician offices are valid for 24 hours only. It is the responsibility of the physician office / clinic to return studies in a timely fashion. Helping us to recover these studies as quickly as possible assures that there is efficient and prompt processing for all caregivers’ requests. Copies of images do not need to be returned. A copy may be identified by a white label reading "copies".
OUTSIDE FILMS
Films from outside institutions are not stored in the ISC. Such films may be temporarily held for comparison readings or treatment, but must be returned to their original institutions after being used. Outside films are the responsibility of the requesting physician and must be returned by his or her office.
REPORTS
Reports are available with CDs and films. Reports without images are not available through the ISC. Please call Medical Records at (617) 726-2487. You may also use PCIS, CAS or IDXRAD for on-line reports.
FILMS FOR ATTORNEYS
Please call (617) 726-3072
REQUESTS FOR OUTSIDE FILMS TO BE READ
The Image Service Center cannot accept or process outside films.
Outside films to be read must be scheduled by the division secretaries to assure that all fees are paid and that all the required information is documented. Please refer to the chart below to refer the customer to the right division.
| Chest CT | 724-4255 | Founders 202 |
| Bone | 724-0513 | Yawkey 6 |
| GI | 726-8396 | White 270 |
| CXR | 726-8391 | Wang 219M |
| Neuro | 726-8320 | Gray B284 |
| Pedi | 724-4207 | Ellison 237 |
| Vascular | 726-8314 | Gray B290 |
Hours Of Operation:
On Line: Monday - Friday 8:00 AM - 6:00 PM
Image Service Center: Monday - Friday 8:00 AM to 6:00 PM
Phone (617) 726-1798
Fax (617) 724-0264
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