 MissionGuiding Principles Guiding Principles (download in .pdf) Mission: Ensure that the highest quality of care and services is delivered to our patients/customers and to the community. Develop, implement and sustain customer-focused programs that are consistent with the stated mission of the Department of Radiology and the MGH as a whole. Guiding Principles: |
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| Create and foster an environment that recognizes and supports the needs of all patients/customers. |
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| Accept accountability for each action on all levels,individual as well as departmental. Recognize success and work collectively to identify and improve failure points. |
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| Maintain a professional and positive attitude while practicing active listening skills to enhance the channels of communication with all patients/customers. |
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| Demonstrate compassionate and genuine interest while interacting with every patient/customer. |
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| Commit to quality patient/customer focused programs with measurable outcomes. |
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