APPOINTMENT CONFIRMATION PACKAGE
OBJECTIVE
FACILITATORS
MISSION
FY06-QUARTERLY OBJECTIVE
OBJECTIVE
Focus on specific components of the patient interaction that begins with assessing four segments of the patient experience; before the exam, check in, during the exam, and departure. Opportunities for enhancements will be identified in all modalities.
FACILITATORS
Karen Lemaire and Peg Houghton
MISSION
Identify and implement measurable service enhancements that improve the patient experience throughout the exam process.
FY06-QUARTERLY OBJECTIVE
| Tasks | Responsibility | Target Quarter for Completion |
| Select committee members | RCSC | Quarter 1 |
| Brainstorm ideas to enhance the patient experience | Team | Quarter 1 |
| Identify goals and objectives | Team | Quarter 1 |
| Create mission statement | Team | Quarter 1 |
| Research 3 companies that provide automated appointment confirmation | Quarter 2 | |
| *TeleVox | Quarter 2 | |
| *Client Tell | Quarter 2 | |
| *KwikCall | Quarter 2 | |
| Assess findings | Quarter 3 | |
| Compile Pricing packages | Quarter 3 | |
| Present findings | Quarter 4 | |
PATIENT EXPERIENCE >> PATIENT EXPERIENCE COMMITTEE WORK GROUPS
