INSTRUCTIONS FOR PATIENTS AND UNITS
OBJECTIVE
FACILITATORS
MISSION
FY06-QUARTERLY OBJECTIVE
OBJECTIVE
Focus on specific components of the patient interaction that begins with assessing four segments of the patient experience; before the exam, check in, during the exam, and departure. Opportunities for enhancements will be identified in all modalities.
FACILITATORS
Kim Carvalho, Virginia Jones, Karen Celentano, Bob Laroque, Bert Nagtegaal
MISSION
Identify and implement measurable service enhancements that improve the patient experience throughout the exam process.
FY06-QUARTERLY OBJECTIVE
| Tasks | Responsibility | Target Quarter for Completion |
| Select committee members | RCSC | Quarter 1 |
| Brainstorm ideas to enhance the patient experience | Team | Quarter 1 |
| Identify goals and objectives | Team | Quarter 1 |
| Create mission statement | Team | Quarter 1 |
| Establish group, set up meeting times | Kim | Quarter 2 |
| Speak with Physician heads in Each Branch of Interventional Radiology about common areas of miscommunication. | Kim | Quarter 2 |
| Assess pre-procedure and post procedure info sheets that already exist where applicable | Group | Quarter 2 |
| Determine feasibility of putting information on website in pdf format | Group | Quarter 3 |
| Assess other means of communication with patients, referring physicians, units. | Group | Quarter 3 |
| Begin to revise and form new electronic and non-electronic instruction sets for services where they are needed | Group | Quarter 3 |
| Review instruction sets with radiologists, referring physicians, patients, and representatives from units | Group | Quarter 3 |
| Begin using new instruction sheets in I.R. | Group | Quarter 4 |
| Speak to representatives from other areas of radiology about implementing similar instruction sheets and modifications necessary | Group | Quarter 4 |
| Gather feedback on new instructions | Group | Quarter 4 |
PATIENT EXPERIENCE >> PATIENT EXPERIENCE COMMITTEE WORK GROUPS
