INTERPRETER SERVICES AND DIRECTIONS
TEAM MEMBERS
MISSION
FY06-QUARTERLY OBJECTIVE
TEAM MEMBERS
Lynda Banzi, Heang Tang, Bill Barron, Stephen Brodette
MISSION
Clarifying interpreter services and evaluate and improve directions to imaging sites from off and on campus.
FY06-QUARTERLY OBJECTIVE
| Tasks | Responsibility | Target Quarter for Completion |
| Select committee members | RCSC | Quarter 1 |
| Brainstorm ideas to enhance the patient experience | Team | Quarter 1 |
| Identify goals and objectives | Team | Quarter 1 |
| Confirm that directions to all sites and internal areas are available on web, phone, and hardcopy. | Team | Quarter 4 |
| Create maps of Yawkey 2,3, &6 Radiology, modeled after existing map of 2nd floor Radiology. | Stephen and Heang | Quarter 4 |
| Evaluate the possibility of posting the larger main campus 2nd floor map at 3 locations on the second floor as a directory. | Lynda | Quarter 4 |
| Have Radiology OCI directions translated into the top four requested languages and posted on our website. Communicate that the translations are available to referring offices. | Stephen and Heang | Quarter 4 |
| Evaluate how interpreter services are scheduled, with a focus on outpatients. Communicate expectations, capabilities, and possible special needs for same day appointments. | Lynda | Quarter 4 |
| Evaluate what changes can be made to ROE to include a request for interpreter services. If possible, implement changes. | Bill | Quarter 2-4 |
| Improve the ease of scheduling interpreter services at a particular location (MGH Chelsea) and evaluate the availability of bilingual signage at site. | Team | Quarter 4 |
PATIENT EXPERIENCE >> PATIENT EXPERIENCE COMMITTEE WORK GROUPS
