PEDIATRIC SERVICE GUARANTEES
OBJECTIVE
FACILITATORS
MISSION
FY06-QUARTERLY OBJECTIVE
OBJECTIVE
Focus on specific components of the patient interaction that begins with assessing four segments of the patient experience; before the exam, check in, during the exam, and departure. Opportunities for enhancements will be identified in all modalities.
FACILITATORS
Kathy Tabor-McEwan, Pavel Rabiner, (ad hoc Barbara Hubley, Lynda Banzi, Patty Marotta-Giorgio)
MISSION
Identify and implement measurable service enhancements that improve the patient experience throughout the exam process.
FY06-QUARTERLY OBJECTIVE
| Tasks | Responsibility | Target Quarter for Completion |
| Select committee members | RCSC | Quarter 1 |
| Brainstorm ideas to enhance the patient experience | Team | Quarter 1 |
| Identify goals and objectives | Team | Quarter 1 |
| Create mission statement | Team | Quarter 1 |
| Assemble Pediatric workgroup and document workflow beginning on pediatric patient floor | Kathy Tabor-McEwan, Pavel Rabiner, Workgroup | Quarter 2 |
| Identify bottlenecks and opportunities for improvement – communication, transport, appointment time, interpretations | Kathy Tabor-McEwan, Pavel Rabiner, Workgroup | Quarter 3 |
| Implement changes and validate model for implementation to other radiology areas | Kathy Tabor-McEwan, Pavel Rabiner, Workgroup | Quarter 4 |
PATIENT EXPERIENCE >> PATIENT EXPERIENCE COMMITTEE WORK GROUPS
