Mass General Hospital - Department of Radiology - RCSC
patient experience committee work groups

SITE VISIT COORDINATION

OBJECTIVE
FACILITATORS
MISSION
FY06-QUARTERLY OBJECTIVE




OBJECTIVE

Focus on specific components of the patient interaction that begins with assessing four segments of the patient experience; before the exam, check in, during the exam, and departure.  Opportunities for enhancements will be identified in all modalities.


FACILITATORS

Linda Pedersen


MISSION

Identify and implement measurable service enhancements that improve the patient experience throughout the exam process.


FY06-QUARTERLY OBJECTIVE

Tasks Responsibility Target Quarter
for Completion
Select committee members RCSC Quarter 1
Brainstorm ideas to enhance the patient experience Team Quarter 1
Identify goals and objectives Team Quarter 1
Create mission statement Team Quarter 1
Meet with Georgia Peirce for input re MGH site visit to Planetree Linda Pedersen 3/2/06
Meet with Susan Edgeman-Levitan for input re Planetree and other options Linda Pedersen 3/23/06
Identify 3 sites to visit Linda Pedersen Quarter 2
Create proposal for costs associated with visits Linda Pedersen Quarter 2
Schedule site visit(s) Linda Pedersen Quarter 2
Invite Committee Group Leaders to site visit(s) Linda Pedersen Quarter 2
Arrange travel logistics Linda Pedersen Quarter 2
Create site info packets for Group Leaders attending site visits Linda Pedersen Quarter 2
Visit site(s) Linda Pedersen Quarter 2
Submit executive summary of site visit experiences Linda Pedersen Quarter 2
Identify site(s) to visit Linda Pedersen Quarter 3
Schedule site visit(s) Linda Pedersen Quarter 3
Invite Committee Group Leaders to site visit(s) Linda Pedersen Quarter 3
Arrange travel logistics Linda Pedersen Quarter 3
Visit site(s) Linda Pedersen Quarter 3
Identify site(s) to visit Linda Pedersen Quarter 4
Schedule site visit(s) Linda Pedersen Quarter 4
Invite Committee Group Leaders to site visit(s) Linda Pedersen Quarter 4
Arrange travel logistics Linda Pedersen Quarter 4
Visit site(s) Linda Pedersen Quarter 4




PATIENT EXPERIENCE >> PATIENT EXPERIENCE COMMITTEE WORK GROUPS