The members of the Department of Radiology are committed to taking an active role in ensuring that each patient receives the highest quality service and the most positive experience possible while here at MGH.
- Radiology employees often provide our patients and their families with their first impression of the hospital and our department. Many times this initial encounter sets the tone for an individual’s entire hospital experience. As a member of this department it is essential to remember the vital role you play in providing not only service to these patients, but an overall sense of who we are and the value we place upon each patient. The image you project is not only a reflection of yourself, but of us all.
- Each employee is responsible for providing our patients with an atmosphere of efficiency, comfort, respect, and dignity. We must strive to remember that when we encounter patients and their families, it may be at a time when they are not at their best. Whether they are ill, emotionally troubled, apprehensive about an exam, or concerned for a loved one, our continuing focus must be to deliver the highest standard of care possible. This can be achieved through a commitment to excellence in each facet of our work - from attaining a high level of job proficiency to maintaining a professional demeanor and appearance.
- To succeed, it is clear that each of us must remain committed to this quest for personal and departmental excellence along with the overall goal of total patient care and satisfaction.
