Mass General Hospital - Department of Radiology - RCSC
Radiology Service Excellence Award

2008 Radiology Service Excellence Award - In Honor of Lillian Regan

Candidate Nomination Form

All fields are required.
Date: (00/00/0000)
Candidate's name:
Job Title:
Division/Location:
Area Manager:
Business Address:
Nominator's Name:
Nominator's Email Address:

Please include a narrative that is a minimum of 200 words in length.  The narrative must describe how the candidate provides exemplary patient-focused service by applying the five F.O.C.U.S. Guiding Principles in their administrative or support role.  Although some principles may be more prevalent than others due to the candidate's responsibilities, each of the five principles must be addressed at a minimum level.

F.O.C.U.S Guiding Principles:
Family Centered
Creates and fosters an environment that recognizes and supports the needs of the patient/customer.


Ownership
Accepts accountability for each action on all levels, individual as well as departmental. Recognize success and work collectively to identify and improve failure points.


Communication
Maintain a professional and positive attitude while practicing active listening skills to enhance the channels of communication with all patients/customers.


Understanding
Demonstrate compassionate and genuine interest while interacting with each patient/customer.


Sustain
Commit to quality patient/customer focused programs with measurable outcomes.




1. Submit this form no later than Friday, April 25th, 2008.

2. Operations Managers must submit form to Customer Service Council representatives in person or by email to Alfred White or Jennifer McGowan by end of business day, Monday, April 28th, 2008.

3. This online form will be submitted to Alfred White and Jennifer McGowan.

4. This award is to be presented at the Annual Administrative and Clerical Luncheon held on Thursday, May 15th, 2008.