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OBJECTIVES
FACILITATORS
RACE & REACH MEMBERS
MISSION
GUIDING PRINCIPLES
FY06-QUARTERLY OBJECTIVE
OBJECTIVES
- Open the door to resources for training and development
- Offer continuing support and increased access to growth opportunities to our valued staff
- Develop learning opportunities for employees to acquire superior customer service skills
- Provide the information for career enhancement
- Facilitate the sharing of knowledge throughout our multi-disciplinary radiology community
- Encourage collaboration and teamwork and foster a welcoming atmosphere throughout the department
- Empower the staff with the tools necessary for ongoing improvement
FACILITATORS
Beverley Cunningham
Jennifer McDowell
| Beverley Cunningham | |||||||||||
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Manager, Clinical Support Services
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| Jennifer McDowell | |||||||||||
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Technical Manager, Ultrasound
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RACE & REACH MEMBERS
| June Cowen | Annette Lapointe |
| Michelle Dean | Fanny Lopez |
| Karen Dyer | Karen Lyall |
| Allen Flynn | Linda Santos |
| Robin Gubbins | Doreen Scola |
| Ibrahim Haboub | Kirsten Smylla |
| Michael Hamill | Sandra Wright |
MISSION
The RACE Team is a multi-disciplinary group committed to empowering the Radiology staff by providing resources and opportunities for career enrichment, personal growth and development. Our focus includes assisting staff to develop sustainable strategies for providing respectful, personalized care to our diverse community of patients/customers. Our goal is to provide a positive experience for all who interact with the Department of Radiology.
GUIDING PRINCIPLES
TRACKS: Training, Retention, Advancement, Continuing Development, Knowledge Transfer & Synergy
FY06-QUARTERLY OBJECTIVE
| Initiative | Responsibility | Target Quarter for Completion |
Comments |
| Create email address (RACETeam@partners.org) that Radiology employees can use to contact the team with any questions or requests | RACE Team | Quarter 1 | DONE |
| Merge RACE Team and REACH Team into one group | RACE Team | Quarter 1 | DONE |
| Redesign the pull-offs for our posters so that they give more-general information: (1) How to contact us, (2) How to contact June on professional development, (3) Topics for the upcoming quarter |
RACE Team | Quarter 1 | DONE |
| Rewrite Mission Statement to incorporate REACH Team values and principles | RACE Team | Quarter 1 | DONE |
| Recruit additional members | RACE Team | Quarter 2 | ONGOING |
| Book rooms for specific days and times for the whole year so that we don’t have to worry about doing so each quarter | RACE Team | Quarter 2 | |
| Brainstorm how we can incorporate Customer Service into our presentation schedule | RACE Team | Quarter 3 | |
| Develop new RNEO presentation to reflect our new mission, goals and programs | RACE Team | Quarter 3 | |
| Market the new RNEO presentation | RACE Team | Quarter 3 | |
| Offer the new RNEO presentation as well as some of the other customer service and career enhancement presentations in other languages (such as Spanish) to promote cultural diversity | RACE Team | Quarter 3 | |
| Revamp website to include a calendar of upcoming events and well as links to helpful resources available to our staff | RACE Team | Quarter 4 | |
| Continue to host 3 presentations per quarter | RACE Team | Quarter 4 | ONGOING |
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